West-Michigan based cooperative CUSO CU*Answers is pleased to announce that the 2018 Education Catalog is complete and is being mailed to clients within the next two weeks. CU*Answers typically delivers the catalog prior to the beginning of each calendar year in an effort to give clients time to design their own annual training program based
CU*Answers is introducing three new course categories to its 2018 education lineup. The Asterisk Intelligence category comprises six new courses designed to teach participants about data analytics and data warehousing products offered by the CUSO. The Organizational Resource Development category offers five new courses related to human resources. And the Records & Information Management category
CU*NorthWest, a 100% credit union-owned cooperative CUSO, announced today that Steve Kelly, CEO of Centennial, Colorado’s Metrum Community Credit Union, was elected to the CU*NorthWest Board of Directors. Election results were approved by the board at their August meeting. Kelly said: “When we were looking for a data processing system, one of our top priorities
As credit unions in Florida and Georgia prepare for Hurricane Irma, there’s good news from the U.S. Virgin Islands. After experiencing a nerve-wracking Wednesday as the Category 5 hurricane passed over the islands, credit unions have re-opened and are assisting their members as they recover. Frederiksted FCU, serving 3,000 members on the western side of
Quantum Credit Union has selected CU*SOUTH as their new core technology partner to provide better member service and grow the credit union. CU*SOUTH provides the fully-integrated member-service core software solution, CU*BASE®, as well as credit union support services. “After partnering with the same core processing company for over 25 years, making the decision to change
The largest credit union in the U.S. Virgin Islands has completed its conversion to CU*SOUTH’s core platform, CU*BASE®. With 7,300 members, St. Thomas FCU serves 15% of the island’s total population, making it the largest locally-based financial institution on the Caribbean Island. “The sky is the limit,” says Steven Mayers, CFO of St Thomas FCU.
In response to the recent NCUA call for comments on the proposed TCCUSF refund, CU*Answers encouraged its employees and partner credit unions to raise their voices. “Too often credit unions remain silent while important proposals are passed with no comment or fight,” said Randy Karnes, CU*Answers CEO. “The ‘Raise Your Voice!’ initiative we’ve done in
CU*Answers, the 100% credit union-owned data processing CUSO, announced that it will redirect CU*BASE® core-processing from its primary production data center to systems at a high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, September 17. Processing services will continue on the HA system until scheduled rollback September 20.
AuditLink, the audit and compliance division of CU*Answers with deep expertise in financial fraud, and Fortress Plus, an industry-leading Fraud Management solution provider, have recently signed a partnership agreement to bring comprehensive software and services in the management and prevention of fraud to credit unions. AuditLink has been in the shared execution business for 9
“Do ya’ll have any fresh water at the credit union?” Not a normal question for a collection call center specialist, but these are not normal times in Texas and Louisiana. As the waters continued to rise, CU*SOUTH worked to add more support specialists to their call centers, while working with the management teams of 15