The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education Team will add another client services representative to the team. Jaclyn McDonald, formerly with Client Services & Education as receptionist/administrative assistant, will join the team as a full representative. The Client Services and Education team has also hired Danata Paulino as
Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, recently published a free book of their Data Fact projects executed in 2019. Data Fact projects are quick and simple data points researched from a credit union’s available data and delivered to them via email from Asterisk Intelligence (AI). The team selects a different
In September 2019, First Financial CU engaged with the Earnings Edge team of CUSO partner CU*Answers for CFO/back office consulting services to provide software training and policy guidance to their new CFO and accounting manager. The engagement provided the credit union with deeper insight into various accounting software tools to help create efficiencies within the
Rocket Federal Credit Union (McGregor, TX) will be converting to CU*Answers Item Processing for their member check processing at the end of this month. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s
New regulations required by the Federal Reserve Bank took effect Friday, September 20. The changes require that ACH items included in the 12:00 pm ET file from the FRB have any same-day credits (transactions with the current day’s effective date) included in the file posted by 1:30 pm ET. CU*Answers began preparations for these changes
Throughout 2019, Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, has worked diligently to expose operational data, insights, and data driven strategies to larger and more diverse audiences of credit union stakeholders. Recent analytical enhancements have integrated Analytics Booth operational Powerlines and Web Dashboards with key CU*BASE® features giving everyday users easy
Next month CU*Answers will launch a development project that will add complex password requirements for user accounts in CU*BASE. Data security is an ever-evolving challenge and protecting member data is a priority for CU*Answers. This project expands the password complexity requirements for user accounts in CU*BASE, which will now include additional characters, case sensitivity, special
The West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that they are preparing two new Custom Training Editions for two of their newest clients. Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client Services
The Organizational Resource Development (ORD) department of CU*Answers completed its pilot “Good-to-Great” Leadership Development Program. On September 10, President and COO Geoff Johnson acted as a guest speaker and joined the twenty participants consisting of vice presidents and assistant vice presidents. In this final class, Johnson asked the participants about how their view of leadership
CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included. “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block