On January 2nd, 2019, West Michigan-based cooperative CUSO CU*Answers announced the extension of the Client Services support hours making it possible to contact a client service representative from as early as 7:30 AM ET until midnight. Prior to the shift change, the Client Services and Education team had a client service representative on call, but
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month average send rate for Client News emails sent from August 1 through December 31 of 2019. In total, CU*Answers sent out 358 Client News emails, a decrease of 54 items from the 412 Client News emails sent out during the same time
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month statistics for alert items posted between July 1 and December 31 of 2019. In total, CU*Answers posted 171 alert items – 83 of these were posted in Q3 and 88 were posted in Q4. Breaking these figures down month-by-month, July and August
The VantageScore model was introduced in 2006 and developed by the three credit bureaus: Equifax, Experian, and TransUnion. It works differently than the FICO model where it uses an identical algorithm at all three of them. If each bureau had the same trade lines reported, the score would be identical from bureau to bureau. Beginning
eDOC embraces cooperative principles, supporting both the national credit union community they serve and local community where they live. Christmas is a time that should be filled with joy and merriment. However, it can sometimes become stressful when worrying about providing for your family. This year, the staff at eDOC donated several gifts to a
Xtend’s Bookkeeping team announced record volumes in their stand-in days processed for credit unions during this holiday season. During the month of December, Xtend stood in for a total of 92 days for 27 credit unions, which is an increase from 69 days of stand-in for 25 credit unions in December 2018. Xtend’s stand-in services
Cooperate core processing CUSO CU*Answers announced that $20M Hamilton, Ohio-based AllWealth Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution. AllWealth Federal Credit Union CEO Kim Eads said: “AllWealth Federal Credit Union is delighted to be working with CU*Answers for
CU*Answers has begun development of a new reputation-based decision model. CLR Path – an acronym for “Consumer Lending on Reputation” pronounced “clear” – is a new in-house decision model that takes a look at a member’s status and relationship with the credit union to help determine a loan approval decision. With CLR Path, credit unions
Xtend, a Grand Rapids-based CUSO, recently announced the creation of two new positions for the organization: Vice President of Accounting and Vice President of Business Development. Danielle O’Connor, an eleven-year veteran of the CUSO, has been promoted to the role of VP of Accounting. O’Connor started her career at Xtend as a bookkeeper and has
This fall CU*Answers launched a major initiative to rethink the future of teller platforms from a big-picture, strategic point of view. One project under that initiative is to create a new format for teller receipts produced by CU*BASE®. In the long term, this project will not only build a completely native solution for preparing, printing,