The Xtend Contact Center is currently within a beta period with phase two of the Bold360 Webchat rollout. Phase two allows credit unions to handle webchats internally via the web-based platform and offers the opportunity for Xtend to still assist with overflow and afterhours chats. “We are looking forward to a successful beta period and
As the Xtend Contact Center continues to evolve to match credit union functions for a seamless operation, the team is announcing the end of life for its XT Direct Lending product on September 30, 2022. Xtend is now offering a Core Direct product which allows the team to complete applications directly through CU*BASE, as well
Xtend is happy to announce a new service consisting of out-of-network clients, MemberClose. The MemberClose ticketing system is a robust service that will help provide missing or much needed information when applying for or processing a mortgage loan. The service allows questions to be asked regarding appraisals, BPOs, collateral point, closing costs, AVMs (automated value
Xtend, a shared resource services CUSO is owned by 104 credit unions. Structured similarly to a credit union, each owner has equal ownership. Each year the board solicits owners to run for the nine-person board of directors. This year the owners appointed Chuck Papenfus, Inland Valley Federal Credit Union in Fontana, California; Carma Peters, Michigan
Xtend, a Grand Rapids-based CUSO, promoted Aaron Hawkes to Manager of Xtend’s Communication and Member Marketing department effective Monday April 25, 2022. Hawkes has worked through the ranks at Xtend and is no stranger to the daily work needed to service clients and their members. Prior to taking on leadership roles, Hawkes started as a
Xtend works alongside credit union and CUSO clients and owners to develop products and services that benefit the greater community of client owners. In March 2022, Xtend rolled out its new credit card journey product. This new offering will help communicate and educate members about their new credit cards based on their current relationship with
Xtend, a shared services CUSO, recently welcome Jefferson Credit Union, located in Alabama, and Limestone Credit Union, located in Michigan’s Upper Peninsula, as its news owners. Both credit unions have been clients of Xtend for several years, and long term supporters of the Xtend shared resource model. “We are honored to add Jefferson Credit Union
Cooperative CUSO Xtend recently announced that its new webchat platform, Bold 360, has been fully integrated for all webchat clients, replacing the old platform. Bold 360 offers enhanced webchat buttons that allow easy configuration for both credit union website and It’s Me 247 online banking pages. Webchats initiated within online banking generate as a secure
Xtend Communications launched a new banner management service for Member Reach clients on January 10th. Xtend has been looking into providing a service to replace eInfo after it was discontinued due to the It’s Me 247 online banking update. Banner management provides clients with the ability to reach their members through their It’s Me 247
Xtend, a shared resource CUSO, continued its trend of adding new owners as it announced eleven credit unions had purchased stock since October. This puts the CUSO at 103 owners, and 24 new owners in the past year. The new owners include: ANECA FCU (Shreveport, LA), Chief Financial Credit Union (Rochester Hills, MI), Circle FCU