In a web conference earlier this week, Xtend, Inc.and CU*Answers, Inc., two Grand Rapids, Michigan-based multi-owned cooperative CUSOs, announced that for the third straight year they would be collaborating on a “500 Free Call” offer to their nearly 200 credit union owners and clients across the country. As in previous years, credit unions can choose
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. Both represented the first owner from their respective states. Fontana, California-based Inland Valley Federal Credit Union ($36M, 3,700 members) and Des Moines, Iowa-based Des Moines Police Officers Credit Union ($35M, 2,200 members) became the
The audited financial reports that Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, delivered to its owners this week showed that the recently-completed 2011 campaign was a record performance for the company across the board. According to the report, sales for the fiscal year ended on September 30th totaled $1.52 million, eclipsing the previous
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently completed its largest ever member outreach call project. The 9-month campaign, which was sponsored by its partner CU*Answers, Inc. (also a Grand Rapids-based CUSO), provided nearly 25,000 targeted outbound calls to members of the 59 credit unions that participated in the project.
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently started a project to migrate the online chat service within its Xtension Call Center to a new platform. Xtension’s LiveChat service, which was rolled out to more than a dozen of its CUSO and credit union clients throughout the past year, is being
For the first time since it deployed its Xtension Call Center business unit, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, agents provided inbound member call support for three simultaneous credit union data processing conversions. Each project lasted from October 1st through October 15th and helped contribute to the record number of inbound calls
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two credit union partners have contracted its Xtension Call Center to provide support for members in an overflow capacity. South Bay Credit Union ($67M, 8,200 members) based in Redondo Beach, California, and Oak Trust Credit Union ($65M, 10,000 members) based in Naperville, Illinois have
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. San Antonio, Florida-based San Antonio Citizen’s Federal Credit Union ($125M, 10,600 members) and Birmingham, Michigan-based Birmingham-Bloomfield Credit Union ($50M, 5,900 members) became the 59th and 60th owners of the CUSO respectively.
The Board of Directors of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it will be increasing the price of new stock ownership effective January 1st, 2012.
For many years, Xtend, Inc., a Grand Rapids, Michigan-based CUSO, has been helping credit unions improve operational efficiencies through its shared resources offerings like back-office support, mortgage servicing and inbound call center services. Over the past several years, however, the CUSO has had its sights set on helping credit unions drive more revenue opportunities. Their